Quality assessment of services, products, and work standards (Mystery Shopping)

This service assesses customer service performance according to company standards and/or policies, by analyzing and comparing overall operations, such as comparisons between branches or between different service hours, including:
1) Receiving and payment
2) Insurance
3) Claims management
4) Inventory count of assets and important documents
5) Complying with company regulations and relevant laws

Characteristics of the Service

1) Types of businesses to be evaluated include, for example, the restaurant sector, retail stores, hotels, on-line services, etc.
2) Types of services include customer service assessments, employee behavior assessments, employee knowledge and skills, product evaluations, process monitoring, etc.
3) The number of times a Mystery Shopper must visit a company's location or branch during a specific period, such as the number of visits in one month or one quarter, etc.

Service charge

**Depending on the number of visits, such as per visit and/or if the service is provided over a long term, monthly or quarterly fees should be set, taking into account the number of visits the service provider must perform and the ease of doing so.**

What you will receive
The qualitative report details deficiencies and corrective actions, the rating report according to company criteria, and a summary report of audit results by branch, including an overall comparison with other branches.

This service is suitable for	Advantage	What the clients need to prepare
1. Companies that wish to evaluate the quality of their customer service according to the standards and/or policies they have established. 2. Companies that need to analyze and compare overall operations, such as comparing between different branches or between different service hours.	1.Build trust and confidence in the quality of customer service, in accordance with company standards and/or policies. 2.To provide management with an overview and/or information on each branch, ensuring that operations are aligned with policies, plans, procedures, and relevant laws.	1. Collaboration from all parties regarding the necessary documentation for the assessment of service quality, products, and work standards (Mystery Shopping).

This service is suitable for

Advantage

What the clients need to prepare

1. Companies that wish to evaluate the quality of their customer service according to the standards and/or policies they have established.

2. Companies that need to analyze and compare overall operations, such as comparing between different branches or between different service hours.

1.Build trust and confidence in the quality of customer service, in accordance with company standards and/or policies.

2.To provide management with an overview and/or information on each branch, ensuring that operations are aligned with policies, plans, procedures, and relevant laws.

1. Collaboration from all parties regarding the necessary documentation for the assessment of service quality, products, and work standards (Mystery Shopping).

Related services

Internal audit
Enterprise Risk Management (ERM)
System development

Please contact

Ms. Kantima Humakorn 02-596-0500 ext. 327

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